Frequently Asked Questions

How safe are the hotels Post Covid -19?
All hotels in the system are now taken Extra health & safety measures.

Safety features

  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g., printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check the health of guests
  • First aid kits are available

What are your working hours?
Our Operational Hours are Monday to Friday 9 am – 5 pm (Singapore Time)

Where are you located?
The majority of our team work remotely around the world, with our Headquarters in Singapore.

See our registered business details below:
Registered business address – 160 Robinson Road, #14-04 Singapore Business Federation Centre – SGP (068914)
Business registration number – 202102054M

I have a query about a booking?
Our client support team is available Monday to Friday, 9 am – 5 pm (Singapore Time – GMT+8), and the best way to contact us is on live chat via our site and email We highly recommend using live chat or email and only contact us by phone if it is urgent. Later in the year, we will be 24/7 operational – but for now, our 24-hour emergency number is Tel: +6531386111 – after office hours, this will be diverted to an on-duty manager.

Can I make an Offline Booking?
Yes, although the quickest and easiest way to book is by going online and checking our products, as we see what you see online. If a hotel you see is not there, you can email us with the details of the hotel(s) needed and the dates required. The more information you provide, the better we can assist you. Please be aware this process can take up to 72 hours for us to confirm your booking.

Do you offer Packages?
Yes, we have both online and offline packages. The online packages will be available very soon. For offline packages, these are all subject to availability. Please log in to your account and choose what package you need and email us the information. Our team will respond to you once they received your enquiry. Any questions about the packages, please email

How do I sign up?
It’s free to sign up. We need some basic information from you to verify that you are a Travel Agent. Once approved, we will send you your credentials for our site. If you do not hear anything back from us within 24 hours of your sign up request, please check your spam folder to see if it is there or contact our Global Sales Team:

How do I Login?
Go to, bookmark our site then enter your username and password. You will then access your dashboard, where you can view all new bookings, cancellations, amendments and manage your account. You can also view your voucher(s), invoice(s), view your transaction history, add money to your e-wallet and make payments online.

I am a supplier and would like to add my products?
Sure. Please get in touch with a member of our Supplier team at: and they will happily assist you..

I need to pay an invoice or query payments on my account payment?
You can view all your transactions history in your account, but if you do still wish to speak with us you can contact our accounts team –, and they will happily assist you.

How do I pay?
There are two ways to pay –bank transfer into our company bank account, or pre-payment via Pre-Paid Wallet in your account.

Can I make a booking and pay later?
We do have this option! When you make your booking, you will see if our ‘book now – pay later’ option is available for your booking, it will appear on the payment page. Click on hold booking, and then all you will need to do is make sure payment reaches us before the cancellation date stated in your booking.

Our official websites / /